Refund policy
At BluVira, your satisfaction is our priority. We stand behind our products with a 30-day money-back guarantee.
If you're not completely satisfied with your purchase, you may request a refund within 30 days of delivery. To be eligible, contact us at supportlumahaven@gmail.com with your order number and reason for the return.
- 30-Day Money-Back Guarantee: If you're not happy with your results, let us know within 30 days of receiving your order for a full refund of the purchase price.
- How to start: Email supportlumahaven@gmail.com with your order number. We'll respond within 1–2 business days with next steps.
- Returns: For hygiene reasons, simply reach out and we'll process your refund — no need to ship back opened product in most cases.
- Refund timing: Once approved, refunds are issued to your original payment method within 5–10 business days.
- Shipping costs: Original shipping charges are non-refundable. Return shipping, if required, is the responsibility of the customer unless the item arrived damaged or incorrect.
- Damaged or wrong items: If your order arrives damaged or incorrect, contact us within 7 days and we'll replace it at no cost.
Questions? Reach us any time at supportlumahaven@gmail.com.